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May 27, 2006
Avoiding eBay Buying Pitfalls
As with any market, trading on eBay is not without its hassles and snags.
First of all, it should be duly noted that eBay is an online market/transaction facilitator. It merely becomes a means for the buyer and the seller to meet.
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When eBay connects buyer and seller, the transactions truly begin…as well as the headaches.
Even with the automated nature of most of today’s transactions, eBay is still built on the basic foundation of trading: trust.
A good deal of trust is involved in eBay trading. The buyer has to trust that the seller is listing a legitimate item, and that he or she will deliver that item when paid. The seller, on the other hand, has to trust the buyer to pay fully and without any hidden catches.
Here are a few of the problems one may encounter when using eBay.
- Seller does not deliver product
This is a buyer’s biggest fear. However, it is also one of the most common snags buyers encounter. Usually, when closing a deal, the seller will email purchase instructions to the buyer. This will usually include instructions for payment. The seller will then promise to have the item delivered upon receipt of payment.
If the buyer, after fulfilling his or her part, does not receive the item within the agreed upon date, he or she should immediately try contacting the seller. If this proves to be fruitless, he or she should file a complaint with eBay for assistance regarding the transaction.
- Seller delivers a different/defective product
Sometimes the trading is smooth. Everything goes according to schedule. However, upon receipt of the item, the buyer finds out that the item is significantly different from its description on eBay.
What should the buyer do about this?
Good communication between the buyer and seller usually brings about a speedy and satisfying end to any trading dispute. This should always be the first step when handling a dispute.
- Seller cannot be contacted for questions when closing deal
Most disputes come about due to miscommunication between seller and buyer. But if the seller can not be contacted, that presents a bigger problem for the buyer – especially if that person has already fulfilled payment of the item. Contacting eBay may help to resolve this problem and they are sometimes willing to supply further information about the seller.
Posted by auction at 09:29 AM | Comments (0)
May 24, 2006
Buying a Motorcycle on Ebay
If you want to buy a motorcycle or accessories then the eBay motorcycle section is the perfect place to look. You should look for eBay motorcycle listings of interest by taking advantage of the browse and search features. You can specify the make, model, year range and even color for your search within the eBay motorcycle section.
It is important to use the search functions to their maximum capability when you are looking for an item within the eBay motorcycle section. The more information you can put into your search terms the more likely you are to get the exact result that you want from the eBay motorcycle listings. For example, if you are looking for a red Honda VFR you will get the most accurate results if you search for "red Honda VFR 750 2000" rather than simply entering "Honda VFR" which may well give you a listing including decals, spare seats, owners manuals and other items for every Honda VFR that has ever been built.
Another point to consider when you search the ebay motorcycle section is to specify the location that you want the motorcycle to be near. Any eBay motorcycle that you are interested in should be close to your home address so that you can go and see the motorcycle before placing a bid. This also makes collecting the motorcycle much easier. The search function allows you to specify that you want the eBay motorcycle to be within a certain radius of a town or zip or postal code.
The eBay motorcycle section is sub-divided into brands so it is a good idea to browse the appropriate category as you may find an item that you have never thought of. For example, if you look in "Honda" within the eBay motorcycle section you may well come across a framed print that would look great on your bedroom wall or a Honda team cap that you can wear when you take your motorcycle helmet off.
Most importantly, you need to be particularly cautious when you are searching for an item in the eBay motorcycle section to prevent you from being ripped off by unscrupulous con artists. On no account should you send an advance payment for any item in eBay motorcycle section. It is important to do your research and check the vendor's details and verify that the time for sale in the marketplace is legitimate.
Posted by auction at 04:10 PM | Comments (0)
May 23, 2006
An eBay Seller’s Checklist
Being a seller is a lot of responsibility, and sometimes you might feel like you’re not doing everything you should be. This simple checklist will help you keep on top of things.
Have you found out everything you possibly could about your items? Try typing their names into a search engine – you might find out something you didn’t know. If someone else is selling the same thing as you, then always try to provide more information about it than they do.
Do you monitor the competition? Always keep an eye on how much other items the same as or similar to yours are selling, and what prices they’re being offered at. There’s usually little point in starting a fixed price auction for $100 when someone else is selling the item for $90.
Have you got pictures of the items? It’s worth taking the time to photograph your items, especially if you have a digital camera. If you get serious about eBay but don’t have a camera, then you will probably want to invest in one at some point.
Are you emailing your sellers? It’s worth sending a brief email when transactions go through: something like a simple “Thank you for buying my item, please let me know when you have sent the payment”. Follow this up with “Thanks for your payment, I have posted your [item name] today”. You will be surprised how many problems you will avoid just by communicating this way.
Also, are you checking your emails? Remember that potential buyers can send you email about anything at any time, and not answering these emails will just make them go somewhere else instead of buying from you.
Do your item description pages have everything that buyers need to know? If you’re planning to offer international delivery, then it’s good to make a list of the charges to different counties and display it on each auction. If you have any special terms and conditions (for example, if you will give a refund on any item as long as it hasn’t been opened), then you should make sure these are displayed too.
Have you been wrapping your items correctly? Your wrapping should be professional for the best impression: use appropriately sized envelopes or parcels, wrap the item in bubble wrap to stop it from getting damaged, and print labels instead of hand-writing addresses. Oh, and always use first class post – don’t be cheap.
Do you follow up? It is worth sending out an email a few days after you post an item, saying “Is everything alright with your purchase? I hope you received it and it was as you expected.” This might sound like giving the customer an opportunity to complain, but you should be trying to help your customers, not take their money and run.
Being a really good eBay seller, more than anything else, is about providing genuinely good and honest customer service. That’s the only foolproof way to protect your reputation. Of course, you might be wondering by now whether it’s really worth all the hassle to get a good reputation on eBay. Won’t people buy from you anyway, and couldn’t you just open a new account if it really comes down to that? Our next email will set you straight.
Posted by auction at 11:59 AM | Comments (0)
May 22, 2006
How to Become an eBay “Sniper”
If you bid for a few things on eBay, the chances are that sooner or later you’ll end up getting your bid beaten at the very last second by a ‘sniper’. This can be a frustrating experience, and while in theory sniping is against the rules and you can report it to eBay, in practice they never do anything about it.
The bad news is that there’s only one way to beat the sniper – and that’s to become the sniper. The good news, though, is that once you understand sniping you can use it to win auctions at a far lower price than you would otherwise.
Manual Sniping.
Manual sniping isn’t that hard, if you have a lot of time to spare and a reasonably fast Internet connection. Write down when each auction that are bidding on ends, and then make sure that you’re sitting there in front of the page for that vital last minute. You can then outbid the current winning bidder, or defend your own winning bid.
The only tip you really need to remember for manual sniping is to make sure that you set your maximum bid quite high – otherwise you might be automatically outbid, and the auction will have ended before you can bid again.
Also, it’s not worth your time to compete against someone who is using an automated sniping service – if it’s any good, then they will always manage to outbid you. In the sniping arms race, you need to find a sniper of your own.
Automatic Sniping.
If you type ‘ebay sniping’ into your favourite search engine, you’ll come up with plenty of online services that will snipe on your behalf for a small fee. They usually let you have a free trial, so give it a go.
If you don’t want to pay each time for an online service, then you might be better off getting a piece of software like iSnipeIt (www.isnipeit.com) or SnipeRight (www.sniperight.com). You can pay for these once and use them for as long as you want. Once you’ve installed the software on your computer, you tell it which auctions you want sniped and the maximum amount you’re willing to pay. The software will then place the bid with only a few seconds left. The only disadvantage is that you need to be able to leave your computer on nearly all the time, or you might miss the end of some auctions.
A Sniping Alternative.
If this all sounds a bit too much like playing dirty for you, there is another, more low-tech way to get around sniping. You can just email the seller and say that you were sniped at the last minute but would really like the item. If they have another to sell, the chances are they’ll agree to sell it to you for the price the auction closed at.
Of course, there’s more to eBay than just bidding – the site offers a whole set of tools to help you manage your auctions.
Posted by auction at 03:08 PM | Comments (0)
May 21, 2006
A Look at Third Party eBay Tools.
There are plenty of companies out there offering third party eBay tools. Most of them are web-based instead of downloadable, so you pay a monthly fee instead of just buying the software. But do you know what these sites can do for you? It can be hard to get to grips with what’s out there using a search engine, so here’s a quick rundown of the key players.
Andale (www.andale.com).
Andale offer lots of small products instead of one solution that does everything: you can take your pick from a lister, image hosting, counters, analysers, a gallery, a checkout and an email manager. The price plans are a bit of a maze, but quite reasonable as long as you don’t go and use everything.
Andale’s real claim to fame is that they’ve been doing it for so long – they’re not some fly-by-night organisation, and many eBay sellers have been using their free counters for absolutely years. They also have a reputation for being very responsive to customers, and will often talk to you directly on their forums and implement any suggestions you might have for improving their software.
Vendio (www.vendio.com).
Vendio offer two editions of their software, Sales Manager: a Merchandising edition and an Inventory edition. The difference between the two is that the Merchandising edition is designed to make it easier to list individual auctions, while the Inventory edition is for sellers who sell many of the same item. They offer a pay-as-you go price of 10c per auction.
They also offer software called Tickets Manager, special software for people who sell lots of tickets on eBay – an odd product to have, but useful if you happen to sell tickets. Other services offered by Vendio include web and image hosting, fancy Flash galleries of your products for your listings, and stores.
ChannelAdvisor (www.channeladvisor.com).
ChannelAdvisor offer their software in three versions: Enterprise, Merchant and Pro. Enterprise and Merchant are both designed for very big businesses, though, and the chances are that the Pro version does everything you’d want. ChannelAdvisor is popular among sellers who want a solution that they know is used and trusted on a very large scale by enterprise-level customers.
It offers all the standard bulk listing and inventory features, as well as the unique feature of being able to create auctions from an Excel spreadsheet of your inventory. The cost is high, though, at $29.95 per month.
And Many, Many More…
eBay maintain a comprehensive directory of third-party software, which you can browse through anytime you have a few days to kill. You can look either for complete solutions or for each part of what you want individually – the choice is so daunting that there’s bound to be something out there for you. You can look at their directory at http://cgi6.ebay.com/ws/eBayISAPI.dll?SolutionsDirectory.
Once your items have sold and you’re about to ship them, you might be a little nervous about whether you can trust your buyer. Our next email will give you a few tips for spotting problem buyers before you send them anything.
Posted by auction at 04:49 PM | Comments (0)
May 20, 2006
How Important is Your Buyer’s Reputation?
Your reputation as a buyer (or ‘feedback rating’) is the most important thing people see when they deal with you on eBay. It is on the basis of this little number that they will decide whether they can trust you or not.
Each time you buy or sell something on eBay, people can leave feedback for you, and you can leave feedback for them. This feedback can be positive, negative, or neutral, along with a comment. Your feedback rating, then, is worked out using a very simple sum: the number of positive feedback comments people have left for you, minus the number of negative ones. This means that someone with a feedback rating of 28, for example, might have 30 positive ratings and 2 negative ones.
If you are a considerate buyer, then you should find that positive feedback will just appear next to your username, without you needing to do anything. If you want to help it along, though, there are a few things you can do.
Always leave feedback for others: People will feel an obligation to leave feedback for you if you leave it for them (eBay will send you an email after each transaction to offer you the opportunity). Take the time to write a positive comment about sellers who do what they should and the chances are they’ll do the same for you.
Pay promptly: Sellers love nothing more than to be paid promptly – paying as soon as the auction ends saves the seller all sorts of worry, especially if you pay by credit card or another electronic method. You will often find that your positive feedback appears within a few minutes of you paying if you pay as soon as the auction ends.
Don’t be a difficult customer: Understand that your seller might take a day or so to respond to you, and perhaps a few days to send your item – harassing them is nasty and unnecessary, and won’t get you good feedback.
Build relationships: If a seller sells a lot of a certain kind of thing you like, buy from them a few more times. They will be very happy to find a regular customer, and will go out of their way to leave positive feedback like ‘a joy to deal with as ever’. Also, they might offer you a few special deals!
Sellers won’t generally be reluctant to sell to buyers without much of a reputation, simply because it is the buyer who takes most of the risk in a transaction. It is worth remembering, however, that transactions where you are the seller and where you are the buyer are counted towards the same feedback total – so if you ever want to start selling, being a good buyer is especially worthwhile.
On eBay, people pay far more attention to sellers’ ratings than they do to buyers’ – most sellers can’t be bothered to check their buyers’ feedback, while bad feedback on a seller can (and should) be a dealbreaker. When you are buying, then, you need to worry more about the seller’s reputation than you do about your own, and that’s why the next email will be all about sellers’ feedback ratings.
Posted by auction at 10:19 AM | Comments (0)
